FAQ

Expect your orders to arrive within 5-8 business days, depending on the location of the delivery. Our plants and pots may travel separately, you’ll receive individual tracking details if that occurs.

Our plants are meticulously packaged to preserve their integrity during transit. We utilize custom-designed packaging that cradles each plant, ensuring it arrives as if it were hand-delivered from our garden to your home.

We charge a flat $8.95 shipping fee per order for both plants and pots. While they may ship separately, it’s still just $8.95 to get everything delivered.

We only ship to the 48 continental United States.

We ship year-round, regardless of the season. However, if any part of your plant's journey is expected to experience temperatures below 50 degrees, we recommend adding a heat packet to your order to ensure your plant stays warm and safe during transit. From our hands to yours, every step is carefully handled to ensure your plant arrives in pristine condition, ready to thrive in its new home.

Plants are final sale, unless they do not meet your expectations regarding their health and condition upon arrival. If this is the case, please email us at customerservice@plantandpaper.co with a photo and your order number, and we’ll make it right.

For all pots and plant care essentials, please email us at customerservice@plantandpaper.co with your order number and the reason for your return.

Please allow 24 hours for a response.

If you receive an item that is incorrect or not what you ordered, please email us at customerservice@plantandpaper.co within 48 hours of delivery. Include your order number, a description of the issue, and a photo of the item you received. We will promptly work to correct the mistake by sending the correct product or issuing a refund as necessary.

We stand behind our Plant Guarantee. Every plant we send is promised to arrive in good condition, snow, rain or shine, or we'll send you a new plant. Before shipping, we ensure each plant is healthy and carefully packed. However, if your plant does not flourish within the first 30 days, or if it is damaged during shipping, simply share a picture with us, and we will work with you to make it right.

If you receive a faulty item, we’re here to make it right. Please email us at customerservice@plantandpaper.co within 7 days of receiving your order. Include your order number, a description of the issue, and a photo of the faulty item. Once verified, we’ll arrange for an exchange or provide a suitable resolution.

At Plant & Paper, we stand by the quality and vitality of every plant we offer. Our 30-Day Plant Guarantee is our promise to you: if your plant arrives in less-than-perfect condition, or if it doesn’t thrive within the first 30 days in your care, we’re here to make it right.

Please note, plants need time to acclimate after their journey from our greenhouse to your home. We recommend allowing 3-5 days for this process and checking the care guide for your specific plant during this period to ensure proper care and adjustment.

Should you find yourself unsatisfied with your plant's condition, simply email us at customerservice@plantandpaper.co. Please include a photo of the plant along with your order number. Our team will review your request with the same care and attention we give to our plants.

Your satisfaction is our priority, and we’re committed to ensuring that every Plant & Paper experience is as exceptional as the plants we deliver.

We provide a bespoke care guide tailored to each plant in our collection, ensuring your new addition thrives in its environment. You can also explore our Comprehensive Plant Care Guide for expert advice on watering, lighting, and seasonal care.

At Plant & Paper, our plants are more than just greenery; they are curated living art. Each botanical is hand-selected for its rarity, aesthetic appeal, and ability to enhance your living space. We believe in offering only the most distinctive and sophisticated plants to our discerning clientele.

We stand behind our Plant Guarantee. Every plant we send is promised to arrive in good condition, snow, rain or shine, or we'll send you a new plant. Before shipping, we ensure each plant is healthy and carefully packed. However, if your plant does not flourish within the first 30 days, or if it is damaged during shipping, simply share a picture with us, and we will work with you to make it right.

Of course. Gifting a plant or print from Plant & Paper is a gesture of elegance. We offer a personalized note that is included in the package. Simply select the gift option at checkout.

Our inventory is updated in real-time. If a plant is listed on our website, it is available for purchase. Given the exclusivity of our collection, we recommend prompt purchasing to avoid disappointment.

Our detailed care guides include seasonal instructions to ensure your plants remain vibrant year-round. Additionally, we offer seasonal care tips and reminders via our newsletter.

Yes, we cater to corporate and bulk orders for sophisticated events, office spaces, or thoughtful gifts. Please contact us directly at info@plantandpaper.co for consultation.